Deposit/cancellation policy:
Please be aware that upon booking your appointment, I require a 50% deposit to secure your booking. You can cancel at least 48 hours before your appointment. However, any last minute cancellations after the 48 hour cancellation policy will result in you losing your deposit. Any no shows will also results in the loss of your deposit. You also can move your appointment at any point until 48 hours before your appointment so I'm not left with gaps in my column. This protects myself and my business and allows other clients the opportunity to book a slot. Thank you for your understanding.
Late appointment arrival policy:
Arriving late to your appointment will result in your treatment being cut down or it will have to be completely rearranged for another date. If you're over 15 minutes late, then your appointment cant go ahead. Late arrivals can knock my column for the day resulting in myself being late for other clients so please arrive for your treatment in good timing.
Last minute availability/bookings policy:
I will always try my best to accommodate clients who wish to have extra treatments on top of their existing booking. However, it is always best to try and book in for the treatments you want in advance to avoid disappointment.
Patch testing policy:
Treatments such as eyelash/eyebrow tinting, LVL lash lift and brow lamination all require a patch test to be carried out 24-48 hours prior to your first treatment, even if you have had the treatment done previously but elsewhere. Not all salons use the same products so a patch test is required, if this is not done then the treatment can't go ahead. Re patch testing is also required if it's been longer than 6 months since your last appointment. This is for your health and safety as being exposed to the elements or having a change in your medical history can change reactions to products. Patch tests are bookable online, takes only 15 minutes and is completely free of charge.
Gift voucher policy:
All e-gift vouchers and physical gift vouchers are valid for 12 months (1 year from issue/payment of voucher date) and cannot be swapped/changed after this transaction or exchanged for monetary value. Both physical gift vouchers and e-gift vouchers cannot be redeemed once expired under no circumstances so please ensure you use your voucher before the date of expiry.
Nail repair policy:
Nail fixes are free within the first week of getting your nails done. After a week, nail repairs are charged accordingly due to time and use of product for a service.
See below for pricing:
Normal gel/builder gel fix - £2 per nail
Acrygel build up - £6 per nail
A nail repair service will not be carried out if you are due to get your nails redone if it’s already been a few weeks since your last treatment. Please contact me directly for a nail fix to get booked in.
Minors/children policy:
Anyone wishing to be treated under the age of 18 will need to obtain signed parental permission on a form I will provide. I do not allow children into the treatment room with you unless you are both having a treatment or if you are accompanying your child to their own appointment (which is required if they are under 18). I have this policy in place to ensure they are not in harms way but also that you are not disturbed or distracted during your treatment. Thank you for your understanding.
Pregnancy/breastfeeding:
If you are pregnant, you have to wait until you're out of your first trimester in order to have certain treatments. This is to protect not only yourself but also myself and my business so please inform me if you are pregnant right away to discuss treatment options. Alternatively, if you are breastfeeding please inform me as this could alter the treatment.
Surrounding noise policy:
I am located within a busy and popular hair salon on the high street meaning there could be some noise within the salon. Unfortunately, sometimes this is out of my control. I will do my absolute best to minimise noise where I can to make you relaxed and enjoy your treatment as much as possible. Thank you for your understanding.
Personal property:
I cannot be responsible for any personal property you bring or leave at the salon. Please ensure you retrieve all your valuables before leaving the salon.
Complaint procedure policy:
I hope you are happy with your treatment/products. However, if you are unhappy in any way then please don't hesitate to contact me straight away so I can rectify any problems as soon as they occur. Any complaints made too late after the service has been completed cannot be rectified due to the timeframe between when the treatment was completed and when the complaint was made. Thank you for your understanding.